Service terms

1. Quote-Path Sprint service and price

The primary offer is the HVAC PageFix Quote-Path Sprint. The founding price is $495 USD for the first five paid customers. After five successful deliveries, the standard price is $795 USD. Any applicable tax is disclosed before payment. The written price in an accepted order does not change during that order.

One Sprint covers one live existing HVAC website, one business location, no more than three pages, and no more than seven specifically agreed fixes. Every proposed fix must be supported by the customer's accurate business facts, safe for the current platform, and identified in the written scope before work begins.

2. Eligible work and exclusions

Eligible work can include incorrect, outdated, copied, placeholder, or misspelled content; wrong company, contact, or service-area facts; broken or difficult forms; buried, missing, or confusing mobile call or quote actions; weak homepage service or service-area clarity; duplicated or disorganized conversion-path sections; customer-supplied trust signals that are buried or unclear; safe title or metadata improvements; accurate basic LocalBusiness schema where the facts and platform safely support it; and small, safe performance fixes that do not require redevelopment.

The Sprint does not include a new site, full-site replacement, theme replacement, platform migration, hosting, domain, DNS, or email changes; guaranteed rankings, traffic, calls, leads, appointments, booked jobs, or revenue; complete or ongoing SEO; Google Business Profile management; ads, backlinks, reputation campaigns, or new location-page programs; custom programming or CRM projects; malware or security recovery; unlimited changes or revisions; or any work outside the agreed pages and fixes.

3. Implementation Blueprint fallback

If a site is locked, proprietary, unsupported, or unsafe for the seller to edit, the seller may offer the HVAC PageFix Implementation Blueprint instead for $249 USD, plus any applicable tax disclosed before payment. The Blueprint is a finished handoff containing replacement copy, annotated findings, and exact webmaster-ready instructions for the agreed issues. It does not include live implementation or a free replacement website.

If safe collaborator access to the same site becomes available within 30 calendar days after complete Blueprint delivery, the $249 Blueprint service price is credited toward one accepted Sprint for that site. Any applicable taxes and scope differences are handled in the later order record. The credit is not cash, is not transferable, and expires after that 30-day window.

4. Fit, order acceptance, and capacity

Viewing the offer, asking a general question, or requesting a fit check is not an accepted order. After an inbound written fit-check request, the seller evaluates the existing site, requested outcome, platform, scope, truthfulness, safety, and capacity. The seller may decline work that is outside scope, lacks accurate source information, cannot be performed safely, requires prohibited access or account changes, or cannot be completed within available capacity.

After fit and capacity pass, the seller reserves one never-reused Order ID and sends a customer-specific pre-acceptance order preview with no payment instructions. The preview identifies the legal seller, intended customer, service path, fixed scope and caps, price, tax treatment, expected Ready window, and current Terms and Privacy Notice. Only after the customer provides the exact written acceptance identified in that preview does the seller issue a matching order-specific commercial invoice. An order is accepted only when that invitation and assent sequence is complete and the intended customer's payment has cleared and reconciled to the Order ID. An unintended, duplicate, forwarded, or over-capacity payment is not an accepted order and will be canceled and refunded.

5. Access, backup, and safe editing

A Sprint customer must provide separate collaborator access with only the permissions reasonably needed for the agreed work. The customer must never send an owner's personal password, reused password, hosting credential, domain credential, email credential, payment credential, or unnecessary private data. The seller may stop work when safe separate access is unavailable.

Before an edit, the seller confirms a suitable backup, duplicate, version history, or restore point. Work is prepared in preview, staging, duplicate, draft, or otherwise unpublished mode where the current platform safely permits it. The seller publishes only the agreed changes and does not alter hosting, domain, DNS, email, account security, billing, or unrelated settings. Collaborator access should be removed after publication, retesting, and delivery unless a separate ongoing-care order is accepted.

6. Three-business-day turnaround

The three-business-day delivery clock begins only at the exact Start time in the successfully sent written Ready confirmation. The seller sends that confirmation only after payment clears; the final written scope, accurate business facts, and required approvals are complete; safe collaborator access works; restore capability is confirmed; and capacity is available. A pending payment, broken login, missing fact, unsupported platform condition, or unapproved scope does not start the clock.

Delivery means the agreed changes have been completed, reviewed, tested, and documented as described in Section 7. It does not mean that rankings, traffic, calls, quote requests, booked jobs, or revenue have changed. If the seller misses the confirmed delivery deadline, the customer may accept a specific revised deadline or cancel the undelivered order and receive a full service-payment refund plus any tax collected on that service payment.

7. Review, testing, publication, and evidence

Before publication, the seller reviews the agreed changes for factual accuracy and scope and tests relevant pages on desktop and mobile. Where applicable, the seller tests form submission behavior, displayed telephone numbers, telephone links, click-to-call actions, navigation, and the agreed call or quote path. Publication is limited to the agreed changes. After publication, the seller retests those relevant functions and delivers before-and-after evidence.

The customer remains responsible for approving business facts, claims, service areas, licensing statements, financing statements, warranties, contact details, and supplied trust signals. A platform or third-party service can change independently of the seller; test evidence records the observed result at the stated time and does not guarantee future availability.

8. Seven-day caused-defect warranty

For seven calendar days after successful complete delivery, the seller will correct a reproducible defect directly caused by the seller's agreed work at no additional service charge. The customer must report the defect in writing during the warranty window and allow safe access to reproduce and correct it.

The warranty does not cover new requests, subjective preference changes, customer or third-party edits, platform updates, outages, malware, security incidents, hosting or DNS failures, pre-existing defects, or matters outside the accepted scope. Any additional change requires a separate written scope.

9. Cancellation and refunds

Custom work begins at the Start time in the written Ready confirmation. If the customer cancels before that Start, the full service payment plus any tax collected on it is refundable. After custom work begins, completed custom work is non-refundable except where required by law or where the seller cancels the order; any post-start request receives a case-specific written resolution based on the verified work stage rather than an automatic partial-refund formula.

If the seller cannot safely perform an accepted order, or misses the confirmed delivery deadline and the customer chooses cancellation, the seller will cancel the undelivered order and refund the full service payment plus any tax collected on it. Any refund owed under these terms is initiated to the original payment method within five business days. A payment provider or financial institution controls when the credit appears, and any provider fee retained is the seller's cost and does not reduce the customer refund.

10. Customer responsibilities and use rights

The customer is responsible for accurate business facts, authority to grant collaborator access, rights to supplied material, approval of every claim and change, and any legal, licensing, privacy, accessibility, consent, or industry review. The customer must promptly remove access when requested and must not use the service to publish false, infringing, or unlawful material.

The customer retains its rights in its website and customer-supplied material. After an accepted order is paid and the seller delivers the agreed work, the customer receives a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, edit, adapt, publish, display, and distribute seller-authored copy or configuration included in that delivery for the customer's own business. Payment alone does not grant rights in an unaccepted order or undelivered work. The seller retains its pre-existing methods, templates, reusable components, and general know-how. Third-party material remains subject to its owner's rights.

11. No performance guarantee

The seller promises only the accepted scope, safeguards, testing, evidence, turnaround, and caused-defect warranty stated in the order record. It does not guarantee rankings, traffic, calls, quote requests, conversion improvement, appointments, booked jobs, or revenue. Outcomes depend on factors outside this service, including demand, reputation, pricing, competition, traffic quality, availability, platform behavior, and follow-up.

12. Contact and changes

Fit-check requests, questions, cancellation notices, and warranty reports must be sent to chris@hvacpagefix.com. The pre-acceptance preview requires written acceptance of these terms for the identified order before an order-specific invoice and payment instructions are issued. The accepted version or attached snapshot is retained with the order record. Material changes to an accepted order require written agreement. Updated public terms apply to future orders unless both sides agree otherwise in writing.

The seller postal address for business and commercial-email records is not configured for this no-payment site. Commercial marketing email is disabled until a valid postal address is configured. No payment is accepted on this site. The separate invoice and payment gates must pass before either service path is enabled.