Service terms

1. Service and price

The launch offer is the 24-Hour Quote-Ready Website Pack for a $249 USD one-time service price, plus any applicable tax disclosed before payment. It includes one implementation-ready homepage copy deck for one primary market, up to approximately 1,200 words, up to six customer-approved HVAC services, and up to four FAQs; copy and flow guidance for one quote-request flow with up to seven fields; exactly five inbound-lead follow-up templates; implementation notes and fact checks; an editable DOCX plus matching PDF review copy; and one consolidated in-scope revision.

This is a document-and-copy service. Website design, code, CMS edits, publishing, form setup, hosting, SEO, advertising, CRM setup or integration, analytics setup or analysis, automation, legal or compliance review, and live-site testing are not included.

2. Fit, order acceptance, and capacity

Viewing the offer or fictional sample, asking a general question, or requesting a fit check is not an accepted order. Only after the prospective customer reviews the descriptive material and clearly fictional sample and sends an inbound written request for purchase or payment details does the seller perform the order fit and capacity check. The seller may decline work that is outside the stated scope, lacks usable source information, creates a truthfulness concern, or cannot be completed within the available one-customer-work-obligation launch capacity. At launch, the seller does not start a new customer while another order is in pre-delivery work or its included revision window remains unresolved. The start time is confirmed before work begins.

After fit and capacity both pass, the seller reserves one never-reused Order ID before sending a customer-specific pre-acceptance order preview. That no-payment preview identifies the legal seller, intended customer and Order ID, every fixed-scope cap, price, tax treatment, expected Ready window, and current Terms and Privacy Notice, with no payment instructions. The customer then provides the exact written acceptance of the identified Terms version and Order ID required in that preview. Only afterward does the seller issue the matching order-specific commercial invoice and payment instructions. An order is accepted only when that invitation and assent sequence is complete and the intended customer's payment has cleared and reconciled to that Order ID. The written order confirmation records the accepted order; it is not the later Ready confirmation. An unintended, duplicate, forwarded, or over-capacity payment that was not invited for that customer is not accepted as an order and will be canceled and refunded.

3. Payment and the 24-hour clock

Payment must clear through the owner-controlled commercial payment method before work begins. Never email card or bank details. The 24-hour delivery clock begins only at the exact Start time stated in the successfully sent written Ready confirmation. The seller sends that confirmation before the scheduled Start, with the exact Start, first-delivery deadline, and time zone, only after payment has cleared, the required intake and current source material are complete, and capacity is available.

A pending, failed, reversed, or disputed payment does not start the clock. Delivery means the first complete DOCX and matching PDF review copy are sent by the confirmed deadline; it does not mean the customer or a third party has implemented or published the copy.

If the seller misses the confirmed first-delivery deadline, the customer may accept a specific revised deadline or cancel the undelivered order and receive a full service-payment refund plus any tax collected on that service payment. The seller will not impose a revised deadline without the customer's choice.

4. Revision

The customer may send one numbered, consolidated list of in-scope changes within three calendar days after successful complete first delivery. Complete in-scope feedback is returned within one business day. Additional lists, pages, markets, offers, form flows, message sequences, strategy, design, code, or implementation require a separate written scope. Silence after the three-day window closes the included revision round.

If a revision list arrives on time but a requested change requires a missing fact, decision, or approval, the seller will send one specific clarification notice to the customer-approved email address. The notice will state what is missing and an exact clarification deadline at least three calendar days after successful delivery of that notice. Complete information received by that deadline starts the one-business-day revision clock. If the information remains incomplete at the deadline, the included revision round closes with v1 as the last delivered version. Closure is not approval of the copy and does not reduce the customer's right to use or edit the delivered copy; later work requires a separate written scope.

5. Cancellation and refunds

Custom writing begins at the start time stated in the written Ready confirmation. If the customer cancels before that start, the full service payment plus any tax collected on that service payment is refundable. After custom writing begins, completed custom work is non-refundable except where required by law or where the seller cancels the order; any post-start cancellation receives a case-specific written resolution based on the verified work stage rather than an automatic partial-refund formula. If the seller cannot perform an accepted order, or misses the first-delivery deadline and the customer chooses cancellation, it will cancel the order and refund the full service payment plus any tax collected on that service payment.

Any refund owed under these terms, including any tax collected on the refunded service payment, is initiated to the original payment method within five business days. The payment provider and the customer's financial institution control when the credit appears. Any processing fee retained by a payment provider is the seller's cost and does not reduce the customer refund.

6. Customer responsibilities

The customer is responsible for accurate business facts, rights to supplied material, approval of every claim, and any legal, licensing, privacy, accessibility, consent, or industry review. The customer must use qualified people to implement and test the copy, form, links, phone numbers, and follow-up system. Follow-up templates are for inbound or otherwise permitted contacts; the seller does not determine consent for the customer.

7. Customer use rights and source material

For an accepted order, after the applicable service payment clears and the seller delivers copy under that order, the customer receives a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, edit, adapt, publish, display, and distribute that delivered copy for the customer's own business, including through its employees, contractors, agencies, and implementation providers. Payment by itself does not grant rights in an unaccepted order or undelivered draft. The customer may not resell or license the deliverables as standalone templates or a competing copy product.

The customer retains its rights in customer-supplied material. The seller retains its pre-existing templates, methods, formatting systems, reusable components, and general know-how. Any such reusable component included in a delivery is licensed only as part of that delivery for the customer's own business use. Third-party material remains subject to the rights of its owner, and the customer must have permission to supply and use it.

8. No performance guarantee

The seller promises the stated writing deliverables and process only. It does not guarantee traffic, rankings, calls, quote requests, conversion improvement, appointments, booked jobs, or revenue. Those outcomes depend on factors outside the copy service, including implementation, demand, reputation, pricing, competition, traffic quality, availability, and follow-up.

9. Contact and changes

Questions, cancellation notices, and revision requests must be sent to chris@hvacpagefix.com. The pre-acceptance order preview requires written acceptance of these terms for the identified order before the order-specific invoice and payment instructions are issued. The accepted terms version or attached snapshot is retained with the order record. Material changes to an accepted order require written agreement. Updated public terms apply to future orders unless both sides agree otherwise in writing.

The seller postal address for business and commercial-email records is not configured for this no-payment site. Commercial marketing email is disabled until a valid postal address is configured. No payment is accepted on this site. The separate invoice and payment gates must pass before either path is enabled.